Mail
Service Issues
When logged
onto the iPass network with i2Roam and attempting to send mail, you
may encounter an error message that says "Relaying
Denied". This means that the SMTP outgoing mail server that you
have selected thinks you are trying to relay a message or many
messages over the server as an intruder and is denying you the
request to send mail. This is because when you log on in China or
New York and you are from "Anytown", the mail server does
not know that you have a legitimate account.
We have
installed a mail server to handle mail when you are traveling, to
get the outgoing mail server, refer to the document that is mailed
to you when you signup or send an email to tmurray@i2roam.com
to get the instructions. Your incoming mail server can be set to any
mail server you like, typically this is the incoming mail server
that you currently use to get your email at home or at work. If you
chose to use the i2Roam mailbox which you are provided with, set
your incoming mail server to mail.i2roam.com. Your outgoing mail
server must be set at either your corporate mail server or the
outgoing mail server using your iPass username and password. Refer
to item number 4 of your activation notification for complete
instructions on how to setup your SMTP mail server.
If you
encounter the i2Roam mail server to be not responding or if you
encounter relaying denied, use the Webmail program at http://www.mailstart.com
and you will be able to send and receive your email. i2Roam is
installing a webmail program of it's own, and subscribers will be
able to link to Webmail from the main page of i2Roam website.
Mail
Setup Procedure
Setup
Instructions for Microsoft Outlook XP ( Click
Here )
For
Microsoft Outlook Express, follow these instructions:
- In Outlook
Express create a new profile for i2Roam, by going to
Tools, Accounts, Mail tab then Add. When you are traveling
- Incoming
mail server = Your current incoming mail server or mail.i2roam.com.
- Outgoing
mail server = mailserv.i2roam.com then select My Server
Requires Authentication ( in Outlook and Outlook Express), then
hit settings and place a dot on "Logon using" then go
to #4.
- Account
User Name = Your Username at i2Roam NOT your present ISP, unless
they are identical, for Eudora users you may want to make sure
that your username is the same as your present username, sending
mail will not work if you do not use the i2Roam username as the
"Account name" as the i2Roam mail server checks to see
if you have an account on the i2Roam system, then put your
i2Roam iPass password in the password field. Your email and
reply to addresses should be set to your present ISP or
Corporate email if you are not using i2Roam POP3 email service.
- Use Outlook
Express 5.0 or higher, i2Roam servers are only tested with
Outlook Express 5.0 or higher, other mail clients may work but
they will not be supported by i2Roam. Eudora will work sending
mail over i2Roam anti relay filters, use the "Forget
Password" feature after changing to the i2Roam SMTP mail
server.
- Setup a
free account with http://www.mailstart.com
to ensure that you have a backup mail services in case you get
to a remote location where i2Roam mail does not work.
Connection
Issues
Subscribers
are encouraged to test the POP they are going to use when they
travel before they leave. So if you are in New York and are
traveling to Amsterdam, you should test the Amsterdam POP out before
you leave. If after you get to your destination and the POP you
dialup is not answering, please check for another number and attempt
to connect. If you connect to one POP and not the other, then their
is nothing wrong with your configuration, notify support@i2roam.com
of the POP by giving the Country , City and telephone number in a
simple email message once you connect to an alternative POP. i2Roam
will then contact the provider to see if there is a problem locally.
i2Roam does not control the POPs however.
Telephone
Number
USA
+920.235.0475 or Emergency USA +920.605.0007
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